Returns and Exchanges

We hope you love what you ordered. We like to see our customers completely satisfied. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund.
We would return/exchange product if it meets any of the following condition(s):

• Wrong product, size or color
• Damaged product
• Product lost in shipment
• Products with major quality defects

Return and exchange are valid within three days from purchase. For product returns and exchange please provide the original invoice slip and you can either drop in to our stores or you can send us the product via courier service to our e-commerce warehouse address. Please note that we do not accept returns or exchanges without the original invoice slip.

Address:
bagpackersbd.com
B-42, Block-E, Zakir Hossain Road, Mohammadpur
Dhaka-1207, Bangladesh.

Refund

Refund will be made after three working days from the date we receive the returned product. Customers can receive their refund either via bkash or direct deposit to their bank account. For direct deposit customer will have to provide their bank name, name on the account, account number, and branch.